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Delivery charge is £20-00
inc VAT. per box.
Please see pricing page for how many fish of
one size are safely (for the fish)
allowed per box.
Please Note!
Our returns policy: -
You must take a picture of the dead fish
(Although this is a rare occurrence)
in the un-opened plastic bag within 23 hours of
delivery. Send the picture by e-mail
to us at: - admin@crystalclearpond.co.uk.
PAYMENT
There are no buy buttons on this part of the site as you
need to phone us with your request so we can assess availability before you buy?
Payment may be by PayPal, or call us on
0844 884 9519 to make a card payment and to discuss your order. We
accept all card types. Or a bank transfer if you wish. Payments made by
cheque will mean a longer time until delivery while funds clear.
DELIVERY
Your fish will be starved for 3 days so the contamination
of their travel water will be at a minimum then packed to travel for a minimum
of 24 hours.
We will double plastic bag them with oxygen and box them, and send them by
overnight courier on a day pre-arranged with you.
Delivery time will be somewhere between 8 am and
12 noon.
Someone MUST be present to receive the fish. If no-one is
present at the first attempt of delivery, we cannot be held responsible for the
condition of the fish.
PLEASE SUPPLY US WITH A TELEPHONE NUMBER and/or E-mail WHEN YOU MAKE
YOUR ORDER.
This will enable us to contact you if there is difficulty in
finding an address.
To ensure you receive the healthiest fish
available and to reduce the travel stress on your aquatic life, your order will
be shipped direct from our packing facilities to your door.
Fish will only be shipped once you
have arranged a delivery day with us,
please phone the office on Tel:0844
884 9519 Monday to Friday, 1000hrs - 1900hrs.
There must be an adult available to
sign for & receive your new Fish. STRICTLY! We cannot be held
responsible if this does not happen and with-in 24 hours of the fish being taken
by the couriers!
It is upto you to quarantine the fish
before putting them in your pond. But please be assured your fish come from 1
English stockist so we can trace the fish back no problem.
Please remember any "Dead on Arrival" must
be photographed and photo sent to us by e-mail with-in 23 hrs of delivery.
If it is one of our bigger more expensive
fish. You must send the fish back to us so we can investigate why the death
occurred at your expense!! We will then replace the fish you will just pay any
delivery charges!
No Refunds will be
given unless we have had chance to investigate the fish's death and believe the
death of the fish to be our fault!
Delivery to U.K. Mainland only.
There maybe an extra charge for certain post codes in Scotland?
VAT Reg
No. 934 2464 25
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